Refund policy
Every Peek-a-Pup Custom Studio product is made just for you. Each item is printed with your dog and the design you approved, so we can't accept returns or exchanges for a change of mind, the wrong size, or a design you approved on the review screen. Ready-made Peek-a-Pup products follow the same rule because they are also printed to order.
If something is wrong, we'll make it right
We'll send a free replacement or a full refund if your item arrives:
- damaged or broken,
- with a printing defect (smudged, faded, misaligned or missing print), or
- different from the design you approved,
or if your order is lost in shipping.
How to ask
Within 30 days of delivery, email support@peekapup.com with your order number and a photo of the item (and the box, if it arrived damaged). You don't need to send the item back. Once we've looked at it, we'll send a free replacement or refund your original payment method - your choice.
Wrong address
Please check your shipping address at checkout. If a package is returned because the address was wrong, we can send it again once the new shipping cost is paid.
Cancelling
Personalized items are made just for you, so we wait before making them. You can cancel any order for a full refund within 24 hours of placing it. Email support@peekapup.com (or reply to your order confirmation) with your order number. After 24 hours your order goes to print and can no longer be cancelled. This applies to every Peek-a-Pup product.